These Terms & Conditions (“Terms”) constitute a legally binding agreement between:
Touric Online Pvt. Ltd., a company incorporated under the laws of India, having its registered office at Jaipur, India, together with its branch offices located in Delhi and Hyderabad, and The registered B2B Partner / Travel Agent / Corporate Client.
By registering, accessing, or transacting through www.touric.ai or any Touric platform, you acknowledge and agree that:
If you do not agree with these Terms, you must immediately discontinue use of the platform.
Touric operates as a B2B intermediary platform providing access to:
Touric does not own, operate, or control airlines, hotels, transport companies, or other service providers and acts solely as a facilitating/booking platform. All bookings remain strictly subject to the terms, availability, rules, and decisions of the respective suppliers.
To use the platform, the Partner must:
Any transaction executed through your login credentials shall be deemed authorized by you. Touric reserves the right to suspend or terminate access in cases of misuse, fraud, non-payment, or breach of policy.
All flight bookings are strictly governed by airline fare rules including:
* Certain promotional or special fares may be completely non-refundable and non-changeable.
Passenger names must match their passport or official government-issued ID exactly. Incorrect names may lead to denial of boarding. Any correction charges or penalties levied by airlines are the sole responsibility of the Partner.
In the event of flight cancellation, delay, reschedule, or operational changes, Touric will assist only as per airline policy. Touric shall not be liable for consequential losses including:
A no-show may render the entire ticket non-refundable. Airline decisions in all no-show scenarios shall be final and binding.
Any ADM arising due to the following shall be payable by the Partner in full, including any penalties and service fees:
Hotel and land bookings are governed by supplier policies including:
Hotel classifications are indicative only. In case of non-availability, the supplier may offer an alternative property of similar category or provide a refund as per policy.
Touric does not guarantee early check-in, late checkout, specific bed types, room location, or special amenities unless explicitly confirmed in writing.
Chargebacks or payment disputes raised without prior written escalation to Touric may result in immediate account suspension.
Refunds are processed only after receipt of credit from the respective supplier. Processing timelines typically range from 7 to 90 working days depending on supplier and airline procedures.
Touric shall not be responsible for delays caused by banks/suppliers, partial refunds as per fare rules, or currency fluctuation differences.
Service fees, convenience fees, and mark-ups may be non-refundable.
The Touric wallet is a prepaid credit facility provided exclusively for executing travel bookings. Wallet funds are non-transferable, non-interest bearing, and not a banking product.
Wallet balances are non-withdrawable unless expressly approved by Touric in writing under exceptional circumstances. Expired balances lapse automatically and shall not be claimable.
Touric reserves the irrevocable right to adjust wallet balances against outstanding payments, ADMs, chargebacks, or financial liabilities. In case of account suspension, wallet balances remain on hold until all obligations are resolved.
Accounts may be suspended or terminated without prior notice in cases of:
Any related financial losses shall be recoverable from the Partner in full.
Partners must:
In case of any queries regarding these Terms or the Services, you may contact Touric at info@touric.ai or through your authorized Touric representative.
Touric shall make reasonable efforts to respond within a commercially reasonable timeframe. Submission of a query does not constitute a waiver of Touric's rights or an obligation to resolve outside supplier policies.
To the maximum extent permitted by law, Touric’s total liability shall be limited strictly to the amount paid to Touric for the specific booking in dispute.
Touric shall not be liable for:
Touric shall not be responsible for failure of performance arising from events beyond reasonable control, including:
These Terms shall be governed by the laws of the Republic of India. All disputes shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.
Touric reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.
Touric reserves the right to suspend or terminate access immediately without prior notice for breach of Terms, fraud, misuse, non-payment, or compliance risks. The Partner may request account termination in writing subject to full settlement of dues.
Upon termination, access is disabled and wallet balances are adjusted against liabilities. Clauses relating to payments, liabilities, confidentiality, limitation of liability, and jurisdiction survive termination.
If you cannot find an answer to your question or need clarification on any terms, feel free to contact us.